Frequently Asked Questions
Everything you need to know about your JuJu Footwear experience.
How do I determine the correct shoe size?
We provide a comprehensive size guide on every product page. Since our designs vary by collection, we recommend measuring your foot in centimeters and comparing it to our specific brand chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn footwear in its original packaging. If the fit isn't perfect, you can initiate a free exchange or request a full refund via our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days. Tracking information is emailed as soon as your order ships.
Are JuJu Footwear products made from sustainable materials?
Yes, we are committed to ethical fashion. Many of our collections utilize recycled rubbers, vegan leathers, and eco-friendly dyes to minimize our environmental footprint without compromising on durability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my new shoes?
To maintain the quality of your footwear, we recommend using a damp cloth for surface cleaning and avoiding harsh chemicals. For suede and leather styles, please refer to the specific care instructions included in your shoebox.